Quick Summary
Jackson Hewitt, the second-largest tax preparation company in the US with 5,500+ locations, offers a straightforward online filing option that benefits from the company's decades of tax expertise. Like H&R Block, Jackson Hewitt provides the safety net of in-person offices if you need help. The online product covers common tax situations and offers a no-fee federal filing for simple returns.
Score Breakdown
What We Like
- ✓ 5,500+ in-person offices as backup
- ✓ Free federal filing for simple returns
- ✓ Strong W-2 import features
- ✓ Tax Pro review available
- ✓ Decades of tax preparation experience
What Could Improve
- ✗ Online interface less polished than leaders
- ✗ Limited complexity handling online
- ✗ State filing prices can add up
Features
Jackson Hewitt Online covers W-2 income, 1099 income, and common deductions. Free federal filing for simple returns. Auto-import from W-2s and employer databases. Year-round tax support. Tax Pro review option for professional accuracy check. Locations inside Walmart stores for convenience. Advance refund loans available.
Pricing
Free federal filing for simple returns (W-2 only). Federal filing for complex returns starts at $25. State filing at $36.95 per state. Tax Pro review adds $49.99. In-person preparation ranges from $150-$400+ depending on complexity. Refund advance options available at no interest.
Usability
Jackson Hewitt's online interface is clean but basic. The guided process covers common tax scenarios effectively. W-2 import works well with major employers. The transition from online to in-person is smooth if you need help. The mobile experience is adequate for simple returns but desktop is preferred for complexity.
Key Specifications
| Starting Price | Free / $25+ |
| Free Filing | Simple returns |
| State Filing | $36.95/state |
| Expert Help | Tax Pro review + offices |
| Accuracy Guarantee | Yes |
| Audit Support | Yes |
| Import | W-2 auto-import |
Final Verdict
Jackson Hewitt Online is a solid if unremarkable tax filing option. Its main strength is the availability of 5,500+ physical locations, many inside Walmart, providing convenient in-person backup. For simple returns, the free filing is competitive. For complex situations, dedicated online tools like TurboTax or FreeTaxUSA offer better value.