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Freshsales Review 2026
AI-powered CRM from the Freshworks suite
8.4
Great
Overview
Freshsales (by Freshworks) offers a clean, AI-powered CRM with built-in phone, email, and chat for streamlined sales communication.
Score Breakdown
Features
8.1
Value
8.2
Ease of Use
8.4
Support
8.5
Reliability
8.7
What We Like
- Built-in phone & email
- Freddy AI
- Affordable
- Clean interface
What Could Be Better
- Smaller ecosystem
- Limited advanced features
- Migration can be tricky
Specifications
| Starting Price | $15/user/mo |
| Free Plan | Yes |
| AI Features | Freddy AI |
| Mobile App | Yes |
| Integrations | 100+ |
Our Verdict
Best for teams wanting a simple CRM with built-in communication tools.
FAQ
Freddy AI is Freshworks' artificial intelligence engine that provides contact scoring, deal insights, and automation suggestions.